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Service Policies

 

PEERSAFE PROTECTION PROGRAM
The Peersafe Protection Program permanently terminates on April 23, 2008.
The PeerSafe Protection Program protects you for movies you buy and sell through Peerflix. You have forty-five (45) days from the date a movie is committed to be sent to you to file a PeerSafe claim. The PeerSafe Protection Program specifically covers the following claims:

  1. Lost discs: a sent disc does not arrive within 30 days of being committed by the sender;
  2. Broken, damaged, or unplayable discs: a disc will not play or is physically broken;
  3. Illegal or fraudulent discs: a disc is an illegal copy or is otherwise prohibited from being bought and sold on Peerflix; and
  4. Wrong discs: a received disc is not the one that was requested.
All claims should be filed via the Peerflix website before April 23, 2008 and you will be required to send broken, illegal or wrong discs to Peerflix. For approved claims, Peerflix will reimburse (by crediting Trade Cash to your account) the recipient for the transaction fees and Trade Cash spent in connection with that disc(s). Senders will generally be allowed to retain the Trade Cash earned for approved claims related to a lost or broken disc. For approved illegal disc and wrong disc claims, Peerflix reserves the right to recover from the sender a) Trade Cash earned from sending the disc, b) postage costs paid by receiver and c) postage costs to send the disc to the Peerflix claim center.

The following limits are placed on members with regard to the number and value of PeerSafe claims that can be filed in a given month or over a member�s lifetime:
  • Monthly - 2 total lost claims filed by you or filed against you, or illegal disc claims filed against you.
  • Lifetime - 5 total lost claims filed by you or filed against you, or illegal disc claims filed against you OR a total of $50 in Trade Cash filed by you or against you, whichever comes first.
Peerflix reserves the right to reject any PeerSafe claims filed by a member or against a member. In addition, Peerflix routinely monitors all PeerSafe claims and reserves the right at any time and in its sole discretion to reject any claims, and suspend or terminate your account. Claims that are cancelled / undone by the sender or receiver, as well as illegal disc claims where the disc is determined by Peerflix to be in fact legal will generally not count towards monthly or lifetime claim limits.

TRADE CASH DISBURSEMENT POLICY
Between March 24, 2008 and April 30, 2008, if your Trade Cash account balance is greater than $10, you may cash out your account by requesting a payment via the Peerflix website. If you have requested a payment, Peerflix will verify your account activity and, upon successful account verification, will either (at the option of Peerflix) send you a check or have our bank wire payment to you within approximately forty-five (45) days of the end of the calendar month in which you make the request. All payments are subject to a $10 processing fee and $10 will be deducted from your account balance prior to any payment being issue. Please note that all checks will be made payable to the member's name on the Peerflix account, and under no exceptions can a substitute name be used. Any uncollected trade fees, disputed transactions or other amounts owed will be deducted from these final payments. In no event, however, shall Peerflix make payments for any Trade Cash balance less than $10.

Please note that if your account is found to be in violation of our Terms of Service or Service Policies, we may at any time withhold payment, charge back your account, and/or refund (at your expense) other members for movies that you have sent or claimed to send. In addition, if you are past due on any payment to Peerflix, we reserve the right to withhold payment until all outstanding payments have been made and or reduce any payments to you (or your Trade Cash balance) by amounts owed. In addition to all remedies stated here, Peerflix reserves the right to pursue any and all remedies available to it in law or equity.

BONUS DISCS
There are a variety of titles where the feature presentation is included on one disc while a second or third disc contains bonus features or extras. Peerflix encourages its members to send bonus discs but cannot guarantee that bonus discs will be included in trades via the Peerflix network. Members that receive only the feature disc of a multiple-disc set, may file a Damaged Claim via the My Trade History page.

BILLING
To buy and sell movies via Peerflix, members must have and maintain a valid credit card on file. Peerflix accepts Mastercard, Visa, American Express, and Discover as valid forms of payment. No other forms of payment are accepted at this time. You will be charged when you participate in the sale or purchase of movies or other Peerflix services/items, and you will be charged at or shortly after the time the item or items are ordered or shipped. For movies, US members will be charged a combined fee for the transaction and postage, while Canadian members are not charged a postage fee.

Peerflix will also charge your credit card when you ask that your account be credited with Trade Cash or when your account balance reaches a pre-determined level, or, if you have an outstanding balance, it has been a pre-determined amount of time since you were last billed. If at any time Peerflix is unable to charge your credit card for monies due, Peerflix reserves the right to debit your Trade Cash balance, collect the funds through alternative means (and charge you for any fees associated with such collections) and your account and Trade Cash will be suspended until payment is provided.

COMMUNITY STANDARDS
Peerflix community features are provided as a service to members, and to assist in the exchange of ideas, tips, information, and reviews related to our service. You must be a registered Peerflix member to contribute to the community features, but anyone can view the content. Like any community, the forums and groups will be most valuable when everyone abides by certain basic guidelines and rules for online behavior. We want you to express your thoughts, concerns, and ideas, but we want you to do it in a way that doesn't interfere with the enjoyment of other members. In addition to these basic community standards, you also agree to abide by the Terms of Service and Privacy Policy.
    What you SHOULD do
  • Answer questions for new and existing members
  • Start discussions about Peerflix and your experiences
  • Discuss movies
  • Write and submit movie reviews
  • Meet people, make friends, and trade movies
    What you SHOULD NOT do
  • Use profanity
  • Make threats of any kind
  • Attack, insult, or threaten individuals or groups
  • Post information for illegal behavior
  • Post copyrighted material
  • Post spam or advertising of any kind
  • Use Peerflix to promote a third party service
We reserve the right to remove or edit any posts or member-supplied content throughout the Peerflix community.

CREDIT FOR OUTSTANDING TRADE CASH
Peerflix allows you to use up to $30 in outstanding Trade Cash related to unconfirmed sends. This means that if you sent 10 movies valued at a total of $100, you can only use $30 of that Trade Cash to get movies you want until some of the sends are confirmed received by the recipient.

SEND REQUESTS
Peerflix sends an email to you and notifies you via the website when one of your movies is requested. When you receive a request to send a movie you are given 24 hours to take one of two possible actions: (1) send the title as requested, or (2) mark the title as �Keep� indicating that you are not yet ready to send it. If you mark the title as �Keep� or ignore the send request altogether, another member is then notified and also given 24 hours to take action.

For the purposes of determining which member is sent the send request, Peerflix maintains your send history and rewards good senders with more opportunities to send. If you ignore send requests you may receive fewer opportunities to send your movies. In addition, if you reach a pre-determined threshold of ignoring send requests, all of the titles in your Have list will be marked as Keep.

SECURITY POLICY
While we cannot guarantee the security of your data on our servers, we make strong efforts to secure both the physical access and electronic access to the machines that contain your data. Our servers are protected by a key-card access system. This system will monitor and log all entries into the facility. The facility is monitored 24/7 by security personnel.

See our Privacy Policy. We hate spam too! As a result, you have our promise that every Peerflix email program adheres to the CAN-SPAM Act of 2003.

PEERBUX TO TRADE CASH CONVERSION
We converted trading currency from Peerbux to Trade Cash on December 17, 2006. If you had a Peerbux balance at the time of conversion, your Peerbux were converted at a rate of $3.75 in Trade Cash for every Peerbux. However, if you purchased Peerbux at any time since the beginning of Peerflix and still had a positive Peerbux balance at the time of conversion, we converted those to Trade Cash at your actual purchase price. For example, if you bought 2 Peerbux for $10, we credited your account with $5 in Trade Cash for each of those 2 Peerbux.

GENERAL
Peerflix reserves the right, at its discretion, to modify these Service Policies at any time without notice by posting a new version on the Peerflix Site under the "Service Policies" hyperlink or elsewhere. Your use of Peerflix following such change constitutes your acceptance of the terms and conditions of the Service Policies as modified and the most current version of the Service Policies will supersede all previous versions.

Peerflix operates a system to facilitate sales of movies between its members, but it is NOT the seller or buyer or otherwise a party to any such transaction. Further (and notwithstanding anything else), (a) Peerflix is not a bank, money transmitter, bailee, trust, trustee, fiduciary, principal, agent, broker, financial institution or the like and, accordingly, its only obligations to you are those expressly specified herein and in the Peerflix Terms of Service and the Peerflix Privacy Policy (the �Policies�), (b) your rights with respect to your account are only your express contract rights under the Policies and (c) if you are required by law or regulation to pay or withhold sales or income tax or other governmental assessment (or otherwise report transactions) in connections with activity involving the Peerflix system, it is your responsibility to do so outside of the Peerflix system and you will indemnify Peerflix from any consequences of your failure to timely do so.

Peerflix may refuse to process transactions or activities or cash-outs with respect to accounts it, in its sole discretion, believes may be used (i) other than in accordance with or (ii) in violation of any law or regulation. Without limitation, unusual or excessive activity between particular accounts may be indicia of improper activity.

You may not purchase more than $100 in Trade Cash for your account on any day and you may not purchase any Trade Cash if the purchase would cause your account to show a Trade Cash balance of $100 or more. These Peerflix Service Policies also incorporate and you explicitly agree to be bound by the Peerflix Terms of Service and the Peerflix Privacy Policy.


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